The Real Cost of a Phone Call
Before AI, the cost of a phone call was simple: salary + infrastructure. A tele-caller in India earns ₹15,000–₹25,000/month and handles roughly 80–100 calls per day. That works out to ₹8–₹15 per call — before you factor in training, attrition, and management overhead.
AI voice bots flip this model entirely.
How AI Calling Is Priced
Most AI voice platforms, including Samvaad, use a per-minute billing model. Here's what that looks like in practice:
Samvaad Pricing Tiers
| Volume | Rate per Minute |
|---|---|
| Starter (up to 5,000 min/mo) | ₹2.50/min |
| Growth (5,000–25,000 min/mo) | ₹2.00/min |
| Enterprise (25,000+ min/mo) | Custom |
An average outbound sales call lasts 2–3 minutes. At ₹2/min, that's ₹4–₹6 per call — already cheaper than a human agent, and the bot never takes a lunch break.
What's Included (and What Isn't)
Included in Samvaad's pricing:
- Real-time speech recognition (STT)
- Gemini Live language model inference
- Text-to-speech synthesis (TTS)
- CRM push after every call
- Call recording and transcription
What you pay separately:
- Outbound telephony (SIP trunk / PSTN) — typically ₹0.30–₹0.50/min
- WhatsApp follow-up messages (if enabled)
- Custom voice persona development (one-time)
The Hidden Cost of Human Agents
When businesses compare AI to human agents, they often forget:
Attrition: Indian BPOs see 40–60% annual turnover. Recruiting and retraining costs ₹20,000–₹50,000 per agent.
Inconsistency: A tired agent at 6 PM performs differently than a fresh one at 9 AM. An AI bot is identical on call #1 and call #1,000.
Compliance risk: Human agents go off-script. AI bots follow the approved script every single time.
ROI Calculation: A Real Example
A mid-sized insurance company makes 500 outbound calls per day for policy renewals.
Human team cost: 6 agents × ₹20,000/month = ₹1,20,000/month
Samvaad cost: 500 calls × 2.5 min avg × ₹2/min × 26 working days = ₹65,000/month
Monthly saving: ₹55,000. Annual saving: ₹6.6 Lakh.
And that's before accounting for the 24/7 availability and zero attrition.
Conclusion
AI calling isn't just cheaper — it's more predictable. You know exactly what you'll pay per minute, and you can scale up or down without hiring cycles. For any business making more than 100 calls per day, the math is clear.
Get a custom cost estimate for your business. Book a free demo.
Stay updated on Voice AI
Join 1,200+ businesses receiving weekly insights on conversational AI.